Keepsake Jewellery Repair and Maintenance Service

$39.90

Service:

Variant

While our jewellery is made to last, all jewellery benefits from ongoing professional repair and maintenance. Keepsake jewellery should be checked regularly by a professional DNA artist or Jeweller to protect and maintain your keepsake for years to come.

Our annual keepsake jewellery maintenance service includes

professional inspection
Surface wear and scratch removal for composite keepsake stone
Buffing and polishing of all metal components
stone tightening
reshaping of rings

Our Keepsake Jewellery Repair Service includes*

Keepsake Stone resetting or replacement
Keepsake Stone restoration
Keepsake jewellery setting repairs
Keepsake Jewellery revitalisation and restoration

At times, we will quote you for material costs should components need to be replaced, which are typically associated with repairs.

What happens after I checkout

We kindly ask that you send us your keepsake in a sturdy jewellery box via registered mail. We will notify you via email when we have collected your mail from our PO box.

Our mailing address is

Immeryours Att: Maintenance PO Box 1130 Midge Point Qld 4799 Generally, the turnaround time for free keepsake maintenance is five working days. The turnaround time for repairs will depend on the type of repair.

Keepsake Jewellery Repair and Maintenance Service

$39.90

1 Tsp - CREMATION ASHES

Locks of Hair - 1 or more

IVF Straw / In-House Preservation

Flowers / Botanicals

Fabric

Sand and Soil

WHAT YOU MIGHT BE WONDERING

We want to make the journey of crafting a keepsake as comfortable as possible for you. After receiving your order, we carefully check everything and prepare your return care kit if you’re located in Australia.

What is in my return care kit?

Your return care kit contains everything you need to pack your keepsake respectfully.
Will include a complimentary ring sizer if applicable. Please have a look at our Immeryours ring size chart to determine the perfect fit for your keepsake ring.
Your kit will have a prepaid registered return envelope for your convenience.

After we receive your keepsake:

We check your keepsake against your order, label everything and start the preservation process.
After everything is checked, we will send you a confirmation email within 24 hours, including a date when you can expect your keepsake to be finished.
Our turnaround time begins when we receive your order, and for rings, it starts when we receive your ring size.

As your keepsake is handcrafted just for you, please allow us eight to twelve weeks to create your jewellery, except keepsake charms, diamonds and express service. You are welcome to reach out at any time should you have any questions.

How does the order Process Work?

What is in my return care kit?

Your return care kit contains everything you need to pack your keepsake respectfully.
Will include a complimentary ring sizer if applicable. Please have a look at our Immeryours ring size chart to determine the perfect fit for your keepsake ring.
Your kit will have a prepaid registered return envelope for your convenience.

After we receive your keepsake:

We check your keepsake against your order, label everything and start the preservation process.
After everything is checked, we will send you a confirmation email within 24 hours, including a date when you can expect your keepsake to be finished.
Our turnaround time begins when we receive your order, and for rings, it starts when we receive your ring size.

How do I design my Keepsake?

Please choose your stone colour. If you prefer to keep your keepsake stone natural with no additional colour, please select ‘none’ if applicable.
We are more than happy to create a custom colour for you. Please contact us beforehand so we can discuss the options available.
Please leave us a message in the order notes at checkout regarding your type of keepsake so we can send you everything you need in your return care kit.
Your return care kit will include a notecard to leave us additional notes if you like.

Other Information

All our keepsake jewellery is handmade. Whether you wish to have a memorial keepsake crafted or a keepsake to celebrate a life event, all our pieces are created with lots of love, soul and care. Please be mindful that this type of keepsake jewellery is very individual, and slight variations can and will apply. Slight variations are not a flaw but a sign that your keepsake is truly handmade and a gentle reminder of the unique memories you deeply treasure. Please read through our FAQ section before choosing your bespoke keepsake design. If you are in Australia, we will send you a kit after checkout, which will include most of the information you need.

Please select your precious design carefully, as we cannot always make changes to your custom design after we’ve started the keepsake creation process.

We acknowledge the traditional custodians of the land, the Gia and Ngaro People, on which we work, travel and live.We pay our respect to their elders, their ancestors and future generation.