Our kits now come with a complimentary measuring spoon for ease of use. Please place one spoonful of precious ashes or remains into the provided bag. This amount of precious remains is enough for your keepsakes unless we have specified otherwise. We often only work with a pinch; however, most clients do not want to handle the ashes with their hands and prefer to use a teaspoon. Nothing will ever go to waste, and we will always return what is not required for your keepsake. If possible, please return the measuring spoon so we can clean and disinfect it in order to reduce plastic waste.

Please place a tiny amount of hair or fur into the provided bio-degradable bag. We can craft with just one strand of hair or fur if you wish, but generally ask for around 10-20 strands if the hair is brown, black or similar to select from. Please send us 20+ strands if the hair or fur is white, blond, red or grey. 

We love using your baby’s cord to make a unique piece of keepsake jewellery. A small snippet of your baby’s umbilical cord can be created into a lovely earthy-toned keepsake. We respectfully request that you send us only a small snippet of the umbilical cord, about the size of a small fingernail. The provided umbilical cord stump or dried/pulverized placenta is then professionally preserved in our studio upon arrival. We will always return anything we did not use for your keepsake jewellery.

Generally, we ask for 10ml of expressed breastmilk but can work with as little as 2ml. 10ml of expressed milk is plenty for up to 3 jewellery pieces. The milk does not have to be fresh as the breastmilk is not for consumption. If your milk is frozen, we ask you to thaw it before placing it in the mail. Please send your milk in our provided sterile breastmilk storage bag, wrapped in a paper towel and placed in the second provided breastmilk storage bag. Please do not use zip lock bags, as they do not withstand the pressure of logistics. Any preserved milk that is left over will be returned to you in solid form. 

Dried flowers and other botanicals make a beautiful keepsake. Whether you send us flowers from a funeral or the tree you planted to honour a lost soul, we can create a keepsake that will bring you comfort and joy. Dried flowers can be sent in our provide storage cases. Due to Australia’s Quarantine Law, we ask that you do not send us botanicals from outside Australia. You are welcome to contact us, and we will put you in touch with a keepsake artist in your country.

Remember that beautiful beach you walked, with your partner or best friend? The sand or the soil from a resting place can make a lovely keepsake. A teaspoon is often enough for your keepsake creation.

Please contact us for sending keepsakes like fabric, wood, gemstones, and paper, or for that favourite wine you shared together.

The Multiziser works like a belt. You can push the end through the buckle to form a ring shape. Slip the Multisizer onto your finger. Adjust to give a comfortable fit, checking that it just slips back over the knuckle. If you feel comfortable with the fit, read off the size indicated by the arrow. We kindly ask that you leave us a written note with your ring size on the provided care card and via email.  You can also find our ring size chart here.