We want to make the journey of crafting a keepsake as comfortable as possible for you. After receiving your order, we carefully check everything and prepare your return care kit if you’re located in Australia. If you are outside of Australia, we will contact you with details on how to safely pack and post your keepsake.
Your return care kit contains everything you need to pack your keepsake respectfully, including a complimentary ring sizer (if applicable) prepaid registered return envelope for your convenience. Please allow us eight to twelve weeks to create your bespoke jewellery. Our turnaround time begins when we receive your order, and for rings, it starts when we receive your ring size.
As always, you are very welcome to reach out at any time should you have any questions in between.