How to send my keepsake? 

Thank you              

Thank you so much for entrusting us to create your precious keepsake for you. We aim to make this experience as comfortable as possible for you. 

We have summarised our shipping instructions below. Should you have any questions, please do not hesitate to reach out via email.

Unsure how to send your keepsake? Here is a little guide on how to send us your keepsakes. The amount listed is sufficient for up to four pieces of jewellery. Please do not send us any more, unless otherwise asked by us, and only what you feel comfortable sending. 

Postal Address:

Immeryours

PO Box 562

Cannonvale 4802 Qld

Please do not send your kit to our old address in Mareeba, we have relocated and are now at the postal address above.

How to send keepsakes: 

Ashes:

Please place half of a teaspoon of ashes or remains into the provided bio-bag. This amount of precious remains is enough for up to four keepsakes unless we have specified otherwise. We often only work with a pinch; however, most clients do not want to handle the ashes with their hands and prefer to use a teaspoon. Nothing will ever go to waste, and we will always return what is not needed for your keepsake. 

Lock of hair and fur:

Please place a tiny amount of hair or fur into the provided bio-degradable bag. We can craft with just one strand of hair or fur if you wish but generally ask for around 10-20 strands if the hair is brown, black or similar to select from. Please send us 20+ strands if the hair or fur is white, blond, red or grey. 

Umbilical cord / Dried Placenta: 

We love to create a precious piece with your babies cord. A small snippet of your babies umbilical cord can create a beautiful earthy toned keepsake. We kindly ask you not to send us the entire umbilical cord, but only a tiny snippet. Upon arrival, the provided umbilical cord stump or placenta piece is then professionally preserved in our studio. As always, we will return anything we did not use for your keepsake jewellery.

Breastmilk:

Generally, we ask for 10ml of expressed breastmilk but can work with as little as 2ml. 10ml of expressed milk is plenty for up to 3 jewellery pieces. The milk does not have to be fresh as the breastmilk is not for consumption. If your milk is frozen, we ask you to thaw it before placing it in the mail. Please send your milk in our provided sterile breastmilk storage bag, wrapped in a paper towel and placed in the second provided breastmilk storage bag. Please do not use zip lock bags, as they do not withstand the pressure of logistics. Any preserved milk that is left over will be returned to you in solid form. 

Measuring your ring size:

The Multiziser works like a belt. You can push the end through the buckle to form a ring shape. Slip the Multisizer onto your finger. Adjust to give a comfortable fit, checking that it just slips back over the knuckle. If you feel comfortable with the fit, read off the size indicated by the arrow. We kindly ask that you leave us a written note with your ring size.  You can also find our ring size chart hereYou are most welcome to confirm your ring size via email as well. 

Sending your keepsake to us via mail:

Being kind to the environment is very important to us. We pride ourselves on being an eco-friendly and sustainable business. We kindly ask that you reuse the cardboard box your return care kit comes in and place everything in the prepaid envelope. We will recycle all paper and cardboard materials on-site. If possible, please don’t use sticky tape or plastic unless you feel it is necessary for the safety of your keepsake. 

Take the pouch to your nearest post office and lodge over the counter or in a red street posting box.

We suggest retaining your tracking number for your peace of mind.

Our studio is located in a remote town. Therefore regular postage to our beautiful place can take up to 15 business. We check our mail twice a week, and your precious cargo is securely stored in our post office box until we personally collect it.

 

Checking, labelling and storing after we received your keepsake can often take up to 12 hours. We will send you a confirmation email after we have labelled and stored your inclusions. Your email will include an approximate finish date. 

Postal Address:

Immeryours

PO Box 562

Cannonvale 4802 Qld

Please do not send your kit to our old address in Mareeba, we have relocated and are now at the postal address above.

 

As always, you are very welcome to reach out at any time should you have any questions in between. 

Warmest Regards,

Anja & Immeryours Team