We love what we do! If for any reason you are not entirely in love with your keepsake, please reach out and contact us.
In the rare event that you are not satisfied with your keepsake, we ask that you contact us directly via email and we will do our very best to achieve outstanding customer satisfaction. At Immeryours, delivering unique and bespoke jewellery pieces that last is our priority. As each item is made to order refund(s) for change of mind or incorrect purchases are not permitted. Returns are not permitted for bespoke, engraved, stamped or customised items.
However, we do offer a 100% satisfaction guaranteed and we will work with you to make this happen.
All engraved items of jewellery are specifically for final sale and have been engraved according to customer specifications. Immeryours is not liable for errors that are the result of customer instructions or specifications.
FAULTY ITEMS AND REPAIRS
Each piece of jewellery has gone through many rounds of quality control before being sent out to a customer. However, manufacturing faults do happen and we always ensure the issue is resolved within a time frame quoted. If you believe the jewellery to be faulty after wearing them, the item can be sent back for appraisal. You must adhere to all care instructions or we will not honour a refund if the item has been damaged due to negligence on your part.
If you believe you have received a faulty product, please get in touch with us right away to notify us of the fault and include the below information:
- Your invoice number
- Your full name and address
- Photographic evidence of the fault along with a brief description
After a careful assessment by a qualified jewellery team, we will advise you of the next step.
Please make sure each jewellery piece that is being returned is packaged safely to avoid damage during transit. Damaged goods due to poor packaging are the responsibility of the sender and Immeryours has the right to refuse the item and send back to the customers at their expense.
Please note that wear and tear and normal use is not considered a fault. Each jewellery piece is delicate and unique in nature and should be handled carefully and accordingly; please refer to Care Instructions and Product Care Information. We encourage you to treat your jewellery with due care, general wear is not covered by warranty. Although diamonds, gemstones and composite stones are hard they can be broken, chipped, scratched or broken stones are not covered under warranty. Gemstones, diamonds and composite stones that have come loose or lost due to damage are similarly not covered under warranty.
On a case by case basis, some repairs incur a fee and the quote will be provided for approval before repair(s) can go ahead.
Please note that all true handmade jewellery at times can feature fine micro hairline marks, especially when choosing softer metals. We will do everything possible to eliminate hairline marks on your precious keepsake, however some may still appear.