Terms & Condition

We love what we do! If for any reason you are not entirely in love with your keepsake, please reach out and contact us. Please review our terms below to familiarize yourself with our policies.

We promise to create keepsakes that are made with soul, heart and by hand. All our keepsake creations are carefully designed in our ‘Immeryours’ Studio in Far North Queensland, Australia.

Creating art by hand means that there will always be some slight variations in each creation, such as stone shape and size, colour and metalwork.

All keepsakes are different and unique. We try to match your colour choice to our best ability, but it is not always possible to match a design 100 %. We are passionate to create the very best unique jewellery that highlights your journey.

We urge you to measure your ring size correctly as the nature of our work will not always allow us to resize your ring.

 

1) Care Instructions

Please read carefully through all care instructions given to you and listed on our website. Immeryours is not liable for damage to the jewellery due to contact with chemicals, excessive contact with water, perfume, lotions, daily wear and tear, scratches and bubbles.

2) Breastmilk Jewellery

Our promise to you is to create jewellery that lasts. Since 2016 we have been working on our professional preservation process and consider it successful. Many months of studying and consulting with chemical laboratories and resin suppliers have us confident that our breastmilk jewellery will not mould or rot. As each breastmilk is unique and many factors play a role in preserving breastmilk, such as diet and medication intake, we promise to replace your breastmilk stone in the rare event your breastmilk stone strongly yellows within the first six months.

Please follow our care instructions for breastmilk jewellery carefully when you purchase one of our creations.

3) DNA Paintings

All our paintings are created by myself in our studio. We only use high-quality pigments and resin designed explicitly for resin paintings. While we use a UV stable resin, we strongly advise to not hang your art in direct sunlight or outdoors.

Our DNA paintings are abstract art, and no picture will ever be the same.

Exchange or refund for DNA paintings cannot be accepted due to the sentimental value of each keepsake painting. But please don’t worry, we will work with you the best we can to ensure you receive a piece of art you enjoy for many years to come.

4) Postage:

Immeryours is not liable for missing or damaged keepsakes due to the third party such as Australia Post, Sendle, Fastway or any other courier service. We strongly suggest sending all your keepsake via registered mail.

Immeryours attends their PO Box at least twice a week unless otherwise agreed on. All creations are posted to you via registered mail. Signature is required for peace of mind, safety and protection of your valuable keepsake.

Overseas buyers are responsible for any incurred additional charges such as GST, VAT or customs duty pending on your countries import laws. It is up to the buyer to be familiar with your states imports law. We will assist as best as possible should you require further information.

5) Promotions and Discount Codes:

Immeryours is based in North Queensland, Australia and therefore AEST (Australian Eastern Standard times) applies. Promotion and discount codes finish at AEST. Please be aware of different time zones within Australia and around the world.

Promotions and discount codes do not apply for individual custom orders.

6) Custom Orders:

All individual quotes for custom keepsake designs are valid for 14 days.

Immeryours will create a custom link on our website for a more comfortable and secure purchase process and order tracking.  This link will stay active for 14 days and will be deleted after unless otherwise agreed upon. Custom designs need to be paid in full prior to starting on your keepsake design.

Custom orders are non-refundable and non-exchangeable once you have placed your order. Custom orders may be cancelled within 48 hours of being placed unless requested an express order.

 

7) Turn Around time:

As all Immeryours creations are created in a place of peace and respect, the waitlist to have your keepsake created can be anything from 4 weeks to 12 weeks. Generally, we aim to finish your order within 8 weeks unless you booked an express service. As all items are handmade, delays can occur due to the nature of the work.

8) Memorial Diamonds:

Immeryours is a  proud partner of ‘Hearts-In-Diamonds’. The Company provides a rescission period of 7 (seven) business days from the date of signing of the Purchase Order Form and Terms and Conditions, within which time the Purchase Order Form may be cancelled and full refund of the prepayment will be issued by the Company. The Purchaser understands that request for Purchase Order Form cancellation must be made in writing and will be acknowledged by the Company in writing. The full refund will be issued only after the prepayment amount has been cleared. After the rescission period has expired and the Purchase Order Form has been accepted by the Company, the prepaid amount will not be refunded to the Purchaser unless the Company is unable to fulfil the terms of the Purchase Order.

50% deposit is required at time of order. Flexible payment option can be arranged to suit your needs. Full payment is before your precious diamonds is released from the ‘Heart-In-Diamond’ laboratory.

9) Cancellations

If you have placed an order and would like to cancel it for any reason, please contact us within 24 hours by email. All cancellations will occur an admin fee of A$10.

We will be unable to refund you the full purchase amount if we already started creating your keepsake. We will deduct any occurred material costs and labour.

Workshops bookings are fully refundable seven days prior to the workshop should you be unable to attend.

Should you wish to cancel six days prior to the workshop, a 50% refund will be issued and no refund for less than 24 hr cancellation. You are very welcome to reschedule you are unable to attend.

10) Refund

In the rare event that you are not satisfied with your keepsake, we ask that you contact us directly via email and we will do our very best to achieve outstanding customer satisfaction.

Due to the nature of our work, we can not give refunds on personalised items. We do offer a 100% satisfaction guaranteed and we will work with you to make this happen.